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Your case file
Track your case.
No password. Enter your email and we send a secure link that expires in 15 minutes and works once.
No password. Enter your email and we send a secure link that expires in 15 minutes and works once.
Enter the email address you used to open your case. We send you a secure link that expires in 15 minutes and works once. There is no password to remember and nothing to lose.
Do not have a case yet? Open one here — it takes a few minutes and costs nothing.
Our customers are sometimes in difficult situations — separations, custody disputes, shared devices and shared inboxes. A one-time link that expires beats a permanent password that sits in an email folder forever.
When results are ready we email you to say so, with nothing in the message. You sign in and confirm the last four digits of the phone number on your case before downloading. Email gets forwarded and read on shared devices; a result should not.
Your case file shows exactly which of these you are in, what is holding things up if anything is, and who we are waiting on.
Three other states can appear if they apply: On hold — awaiting a party, Cancelled, and Refunded. If your case goes on hold we tell you who we are waiting on and what happens next.
Which of the five stages you are in, what is holding things up if anything is, and who we are waiting on — updated by our team as your case moves.
Every message our team has sent you about your case, in one place and in order. Messages cannot be edited or deleted once sent — by design, because these cases sometimes end up in court. To reach us, reply to any email or call.
When the laboratory reports, your result is released to your case file — never emailed. You confirm the last four digits of the phone number on your case before it can be downloaded, and every download is recorded.
If your email has changed, or the link is not arriving, do not keep requesting it. Call us — we will verify who you are and sort it out. Check your spam folder first; a new sender often lands there once.